These last few weeks have been incredibly challenging for us all. We understand this is a difficult time both for those affected by the outbreak and for your business. We thank you for your patience.
This is what we know about the situation in China. As of today, the transportation ban has been lifted to allow logistics to export goods from China. In addition, since customs are now open, we can now begin shipping orders to your customers. Please review the order status timelines below:
- Orders placed from 1/21-1/30 will be shipped via DHL Express free of charge on or before 2/13.
- Orders placed from 1/31-2/18 will be shipped via DHL Express free of charge on or before 2/21.
- Orders placed 2/19 and after will resume normal shipping methods selected at checkout and delays will no longer be in effect (unless directed otherwise by Chinese government officials).